Laura Costello is the Information and Research Services Coordinator at Rutgers, The State University of New Jersey. In this role she coordinates virtual reference services, access services, and instructional services across the four major campuses at Rutgers. Prior to this position, she held positions at Stony Brook University and Teachers College, Columbia University in user services and materials acquisitions. She holds an MLIS from the University of Wisconsin and is currently pursuing a PhD in Library and Information Sciences at Rutgers' School of Communication & Information.